# Introduction

Complete Microsoft 365 email integration for Odoo - send and receive with full control.

## What is Outlook Pro?

Outlook Pro connects your Odoo instance to Microsoft 365, enabling:

* **Send emails** via Microsoft Graph API from any Odoo form
* **Receive emails** with automatic sync to CRM Leads or Helpdesk Tickets
* **Shared mailboxes** for team email addresses (sales@, support@)
* **Reply threading** that keeps conversations together

## Key Features

| Feature            | Description                                       |
| ------------------ | ------------------------------------------------- |
| Send From dropdown | Choose which mailbox to send from in the composer |
| 2-way sync         | Inbox and Sent Items sync automatically           |
| Reply threading    | Replies attach to the correct record              |
| Personal mailboxes | Auto-created when users connect                   |
| Shared mailboxes   | Team addresses visible to all users               |
| Contact routing    | Route emails based on sender type                 |
| Block list         | Exclude specific contacts from sync               |

## Security

* OAuth 2.0 with **delegated permissions only** (least privilege)
* Tokens encrypted at rest
* No admin permissions required

## Getting Started

1. [Installation](https://pantalytics.gitbook.io/pantalytics-docs/getting-started/installation) - Add the module to your Odoo instance
2. [Azure Setup](https://pantalytics.gitbook.io/pantalytics-docs/getting-started/azure-setup) - Create the Microsoft app registration
3. [User Setup](https://pantalytics.gitbook.io/pantalytics-docs/getting-started/user-setup) - Connect your Microsoft account

## Need Help?

* Check the [Troubleshooting](https://pantalytics.gitbook.io/pantalytics-docs/reference/troubleshooting) guide
* Contact support at <support@pantalytics.com>